Contact Us
Need help with Celio? Send us a message and our customer support team will help with orders, shipping, returns, exchanges, product questions, and account help.
You still have a question?
For customer support, email us anytime at:
[email protected]Our usual response time is 24–48 hours. Messages are reviewed during customer service hours, Monday–Friday, 9:00 AM–6:00 PM.
How can we help?
Order Support
Contact us about order status, order details, payment questions, item issues, or help after placing an order.
Shipping Support
Ask about delivery updates, shipping questions, address details, or a package that needs extra attention.
Returns & Exchanges
Reach out if you need help with a return, exchange, item condition concern, or return-related question.
Product Questions
Need help choosing a size, understanding a product, or checking details about a Celio item? We can help.
Account Help
Contact us for support with account access, customer details, email updates, or shopping account questions.
General Questions
For anything else related to your Celio shopping experience, send us a clear message and we’ll guide you.
What to include in your message
To help us reply faster, please include the details that apply to your request.
- Your full name and the email address used for the order.
- Your order number, if your message is about an order.
- The product name, size, color, or SKU, if your question is about an item.
- A short description of what you need help with.
- Photos, if you are contacting us about a damaged, incorrect, or defective item.
Use the contact form on this page
You can also use the contact form on this page to send your request. Please include the same order or product details so our team can review your message clearly.
Customer service hours
Our customer service team is available Monday–Friday, 9:00 AM–6:00 PM.
Messages sent outside these hours will be reviewed during the next available support window.
Privacy reassurance
Please share only the information needed to help with your request. We use the details you provide to review your message, respond to your question, and support your Celio shopping experience.
We’re here to help
Whether you have a question before you shop or need support after placing an order, the Celio customer service team is ready to assist.
