Shipping at a Glance

Shipping Destinations

We ship worldwide. Orders may be delivered to eligible residential or business addresses where delivery service is available.

Please make sure your shipping address is complete and accurate before placing your order, including apartment, suite, building, postal code, and any other required delivery details.

Shipping Rates

Delivery times are estimates and may vary due to order volume, destination, address accuracy, customs processing, local delivery conditions, or events outside normal shipping operations.

Order Processing Time

Order processing time is 1–3 days. During processing, your order is reviewed, prepared, and handed over for shipment.

After your order ships, you will receive shipping information when it becomes available.

Delivery Time

Estimated delivery time is 2–5 days after your order has been processed and shipped.

Delivery may take longer in some cases due to weather, customs review, high order volume, remote delivery areas, incorrect address details, or carrier-related delays.

Tracking Your Order

Once your order has shipped, tracking updates may take 1–3 days to appear or refresh after shipment.

If your tracking link does not show movement right away, please allow the tracking system time to update. If tracking still has not updated after the expected window, contact us for help.

Wrong or Incomplete Address

Please enter your shipping address carefully at checkout. Celio is not able to verify every address before shipment.

If you notice an incorrect or incomplete address after placing your order, contact us as soon as possible at [email protected]. We will do our best to help before the order ships, but address changes may not be possible once the package is in transit.

Customs Duties, Import Taxes & Government Charges

If you receive a notice requesting payment for customs duties, import taxes, brokerage fees, or other government charges connected to your Celio shipment, please contact us before making payment so we can review and assist.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us so we can review the issue and help with the next steps.

• If tracking has not updated, allow 1–3 days after shipment for tracking information to refresh.
• If your package appears delayed beyond the estimated delivery time, email us with your order number and tracking details.
• If your package arrives damaged, keep the packaging and product condition as received and contact us with photos.
• If your package shows delivered but you did not receive it, check the delivery area first, then contact us for support.

Order Support

For shipping questions, please include the details that help us review your request quickly.

• Your full name
• Your order number
• The email address used at checkout
• Your shipping address
• A short description of the issue
• Photos, if your item or package arrived damaged