Return Policy
Celio offers 30 Days Free Returns on eligible items. Please review the policy below before starting a return so we can help you with the correct return instructions and return details.
Returns at a Glance
Return Window
Eligible items may be returned within 30 days of delivery.
Free Returns
Celio offers 30 Days Free Returns for approved eligible returns.
Refund Timing
Refunds are processed within 3–15 days after the returned item is received and inspected.
30-Day Return Window
You may request a return for eligible items within 30 days of delivery. To start a return, you must contact our customer service team first.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To qualify for a return, your item must meet the return conditions below.
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, unwashed, and unaltered.
- The item must be in its original condition with original tags attached where applicable.
- The item must include any original packaging, accessories, or included components when applicable.
- The item must not be marked as final sale or non-returnable at the time of purchase.
- You must contact customer service first and follow the return instructions provided.
Item Condition
Returned items are inspected after they are received. Items that show signs of wear, washing, alteration, misuse, missing tags, missing parts, odor, stains, or damage not caused by our error may not be approved for a refund.
Please package your return carefully to help protect the item while it is in transit.
Non-Returnable Items
Some items cannot be returned. Non-returnable items include:
- Items returned after the 30-day return window.
- Items that have been worn, washed, altered, damaged, or used.
- Items missing original tags, packaging, accessories, or included components where applicable.
- Items marked final sale, clearance final sale, or non-returnable at the time of purchase.
- Returns sent without first contacting customer service and receiving return instructions.
Final Sale Rules
If an item is clearly marked as final sale, clearance final sale, or non-returnable at the time of purchase, it is not eligible for return unless the item arrives damaged, defective, or incorrect.
How to Start a Return
Before sending any item back, please follow these steps.
- Email Celio customer support at [email protected] within 30 days of delivery.
- Include your order number, the email address used at checkout, the item you want to return, and the reason for the return.
- Wait for our customer service team to send the correct return instructions and return details.
- Package the approved item securely and follow the instructions provided by customer service.
Customer-Service Return Instructions
Please do not send returns to any address without written return instructions from Celio customer service.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
A fixed return address is not displayed on this page because return details may vary by order, item, or location.
Return Shipping Cost
Celio offers 30 Days Free Returns for approved eligible returns. Return shipping details will be provided by our customer service team after your return request is reviewed.
Returns that are not approved, are outside the return window, or are sent without contacting customer service first may not qualify for free return service and may not be accepted.
Refund Process
After your returned item is received and inspected, we will notify you about the status of your return.
| Step | What Happens | Timing |
|---|---|---|
| Return Received | Your returned item is received and prepared for review. | After delivery to the return location provided by customer service |
| Inspection | The item is checked for return eligibility and condition. | After the returned item is received |
| Refund Processing | If approved, your refund is processed to the original payment method when possible. | 3–15 days after the returned item is received and inspected |
Your bank, card issuer, or payment provider may require additional time to post the refund to your account after it has been processed.
Exchanges
If you need a different size, color, or item, please contact customer service first. We will review your request and let you know the available options.
Exchange availability may depend on item eligibility, product availability, and the condition of the returned item.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue.
- Your order number
- The email address used at checkout
- A clear description of the issue
- Photos of the item, packaging, tag, and any visible damage or incorrect details
Please do not discard the item or packaging until our customer service team has reviewed your request.
Returns Sent Without Approval
Returns sent without contacting customer service first may not be accepted. To help prevent delays, lost returns, or rejected packages, always wait for Celio customer service to provide the correct return instructions and return details before sending anything back.
Contact Us
For return requests, exchange questions, damaged or wrong items, or refund support, contact Celio customer service at [email protected].
