Overview

At Celio, we respect your privacy and aim to handle your personal information clearly and responsibly. This policy applies to information collected through our website, checkout, customer support communications, email signups, account features, and related online store services.

By using the Celio website or submitting information to us, you acknowledge that your information may be collected and used as described in this Privacy Policy.

Information We Collect

The information Celio collects depends on how you interact with our store. We may collect information you provide directly, information created during your shopping activity, and technical information collected through cookies or similar technologies.

How We Use Information

Celio uses personal information to operate the online store, process purchases, provide support, improve the website, and communicate with customers.

• To process, confirm, fulfill, and manage orders.
• To send order updates, shipping updates, return instructions, and support replies.
• To respond to customer service questions and product inquiries.
• To help prevent fraud, misuse, unauthorized transactions, or security issues.
• To improve website performance, product presentation, checkout flow, and customer experience.
• To manage account-related features, if you create or use an account.
• To send marketing emails if you subscribe or otherwise agree to receive them.
• To meet operational, recordkeeping, legal, tax, compliance, or dispute-resolution needs.

Order Processing

When you place an order with Celio, we collect the information needed to process your purchase, prepare your order, arrange delivery, provide tracking or shipping updates, manage returns or exchanges, and respond to order-related questions.

This may include your name, contact details, shipping information, billing details, order contents, payment status, delivery status, and support history related to the order.

Payment Information

Celio uses the payment processors provided for this store: PayPal, Stripe, and Credit Card payment options. Payment information is handled through the applicable payment processor to authorize, process, verify, or refund transactions.

Celio may receive limited payment-related details, such as payment status, transaction confirmation, billing details, and the last digits or type of payment method when made available for order records or customer support. We do not ask you to send full credit card details by email.

Cookies and Analytics

Celio uses cookies and analytics tracking to support website functionality, remember shopping activity, understand how visitors use the site, improve performance, and make the shopping experience more useful.

You can control or disable cookies through your browser settings. Some website features may not work properly if essential cookies are disabled.

Email Marketing

Celio may send email marketing if you subscribe, sign up for updates, or agree to receive promotional messages. Marketing emails may include product updates, sale information, offers, reminders, or store news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, Celio may still send non-marketing messages related to orders, payments, shipping, returns, exchanges, account activity, or customer support.

Service Providers

Celio may share information with service providers that help us operate the online store and provide customer services. These providers may access information only as needed to perform services for Celio.

• Payment processing providers, including PayPal, Stripe, and Credit Card payment services.
• Order processing, fulfillment, shipping, and delivery support providers.
• Customer support, email communication, and store operations providers.
• Website hosting, security, technical support, and maintenance providers.
• Analytics and performance measurement providers.
• Fraud prevention, chargeback support, compliance, tax, accounting, or dispute-resolution providers where needed.

Celio may also disclose information if required to comply with legal obligations, enforce store policies, protect rights or safety, prevent fraud, or respond to valid requests from appropriate authorities.

Data Security

Celio uses reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, online store, payment method, email system, or internet transmission is completely secure. Please use care when sharing information online and avoid sending sensitive payment details by email.

Data Retention

Celio keeps personal information for as long as reasonably needed to fulfill the purposes described in this policy, including order processing, customer support, returns and exchanges, fraud prevention, legal compliance, accounting, recordkeeping, and dispute resolution.

When information is no longer needed, Celio may delete, anonymize, or securely retain it as appropriate for operational or legal purposes.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent where applicable.

• Request access to personal information Celio may hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain personal information where applicable.
• Opt out of marketing emails.
• Control cookies through your browser settings.
• Contact us with privacy-related questions or requests.

To submit a privacy request, contact Celio at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Celio website is intended for general ecommerce use and is not directed to children. We do not knowingly collect personal information from children for the purpose of selling products directly to them.

If you believe a child has provided personal information to Celio, please contact us so we can review the request and take appropriate action.

International Users

If you access the Celio website from outside the country where our store systems or service providers operate, your information may be processed or stored in a country different from your own.

By using the website or submitting information to Celio, you understand that your information may be handled by Celio and our service providers as needed to provide the store, process orders, manage payments, support shipping, respond to customer requests, and maintain website operations.

Third-Party Links

The Celio website may include links to third-party websites or services. We are not responsible for the privacy practices, content, policies, or security of third-party websites.

Please review the privacy policies of any third-party website or service you choose to use.

Policy Updates

Celio may update this Privacy Policy from time to time to reflect changes in our store operations, website features, service providers, privacy practices, or applicable requirements.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Celio website after updates are posted means you acknowledge the updated Privacy Policy.